Refund Policy

1. About This Policy

Subscription fees paid to Flow 108 are non-refundable, except in the specific cases listed in Section 4 or where Indian law requires a refund.

Flow 108 is operated by Healthcentive Private Limited, incorporated under the Companies Act, 2013. This Policy is intended to be fair and transparent, consistent with our obligations under the Consumer Protection Act, 2019 and applicable Indian law.

The free tier of the Platform (period tracking, calorie counter and community forum) is available without payment. This Policy applies only to paid subscriptions and any paid add-ons.

2. Subscription Plans, Free Trial and Auto-Renewal

Paid plans renew automatically until you cancel, and the first charge happens only after a 7-day free trial.

Plan	Billing	Renews
Monthly	Charged every month	Automatically, for another month
3-Month Fertility Journey	Charged every 3 months	Automatically, for another 3 months
Annual	Charged every 12 months	Automatically, for another 12 months

1. Free trial. Each new user is entitled to one free 7-day trial. The trial is available once per user and once per payment method. If you do not cancel before the trial ends, you will be charged the applicable subscription fee.
2. Trial reminder. We will send you a reminder at least 24 hours before your free trial converts to a paid subscription.
3. Conversion. At the end of the free trial, your chosen subscription plan activates automatically and the applicable fee is charged.
4. Pre-debit notice. For recurring charges, we will notify you at least 7 days before the renewal date, so you have time to cancel if you do not wish to renew.
5. Price changes. If subscription fees change, we will notify you before the change takes effect. The new price applies from your next renewal date after the notice period.

3. Cancellation

You may cancel your subscription at any time; cancellation stops future renewals, and you keep premium access until the end of the period you have already paid for.

1. How to cancel. Cancel through your device's subscription management settings: on Apple devices, go to Settings > [Your Name] > Subscriptions; on Android devices, go to Google Play > Subscriptions; or via the Flow 108 website at your account settings page.
2. Timing. To avoid being charged for the next billing period, cancel at least 24 hours before your renewal date. Cancellations made less than 24 hours before renewal may result in a charge for the next period.
3. No partial refunds. Cancelling part-way through a billing period does not entitle you to a refund of the unused portion of that period, except as provided in Section 4.
4. No cancellation fee. There is no fee for cancelling your subscription.
5. Account deletion. Deleting your account does not automatically cancel your subscription. You must cancel your subscription separately before deleting your account to avoid future charges.
6. Mandate cancellation. If you have set up a payment mandate (e.g., through UPI AutoPay or similar), you must cancel the mandate with your bank or payment provider in addition to cancelling on the Platform.

4. Refunds

All payments are final and non-refundable, except in the cases listed in this Section.

4.1 When We Will Refund You

Situation	What you receive
Duplicate charge (charged more than once for the same period)	Full refund of the duplicate amount
Charged after cancelling your subscription in time (at least 24 hours before renewal)	Full refund
Charged after cancelling your subscription during the free trial	Full refund
Payment debited but subscription not activated within 72 hours	Full refund or activation of subscription, at your choice
Technical fault on our side preventing access to premium features for 7 or more consecutive days after you have reported the issue to us	Pro-rata refund for the affected period, or an equivalent extension of your subscription
Platform discontinued or your subscription terminated by us without cause	Pro-rata refund for the unused portion of the period paid
Required by law	As required by applicable law

4.2 When We Will Not Refund You

We will not issue a refund in the following situations:

1. Change of mind — you decide you no longer want the subscription after purchase.
2. Cancellation part-way through a billing period — except as described in Section 4.1.
3. Renewal charge because you did not cancel at least 24 hours before the renewal date.
4. Dissatisfaction with health outcomes — the Platform provides general wellness guidance only and does not guarantee any specific health result. Dissatisfaction with personal outcomes is not grounds for a refund.
5. Suspension or termination for breach — if your account is suspended or terminated because you violated our Terms of Use or Community Guidelines.
6. Device, operating system, or internet connectivity problems — if you are unable to access the Platform due to issues with your device or internet connection that are not caused by a fault on our side.
7. Missed live sessions — if you miss a scheduled live session for any reason.

4.3 Unauthorised Transactions

If you believe a charge was made to your payment method without your authorisation, contact us at support@flow108.in and your bank or payment provider immediately. We will cooperate with you and your bank to investigate the transaction. Chargebacks and dispute rights are governed by your bank's or payment provider's terms and applicable law.

5. Where You Paid Decides Who Processes the Refund

Where you paid	Who decides	How to request
Apple App Store	Apple, under its own refund policies. We cannot issue refunds for App Store purchases.	reportaproblem.apple.com or Apple Support
Google Play Store	Google, under Google Play's refund policies. Where Google allows a developer-initiated refund, we apply Section 4 of this Policy.	Google Play Order history or support@flow108.in
Flow 108 website (via Razorpay)	Healthcentive Private Limited, under Section 4 of this Policy	support@flow108.in

6. Live Sessions

If we cancel or are unable to hold a scheduled live session or workshop, we will reschedule it or make a recording available to subscribers. No cash refund is given for cancelled or rescheduled live sessions, as live sessions are included as part of the subscription rather than sold separately.

Session schedules may be changed with reasonable notice. We will endeavour to notify subscribers of any changes as soon as practicable.

7. How to Request a Refund

Write to support@flow108.in from the email address linked to your account. Please include your registered email address, the date and amount of the charge, the transaction or order ID, and the reason for your request.

Step	Timeline
Acknowledgement of your request	Within 48 hours
Decision on your request	Within 7 working days
Refund credited (if approved)	Within 5–10 working days of approval

1. Mode of refund. Approved refunds will be credited to the original payment method only. We cannot issue refunds to a different payment method.
2. Taxes. Where applicable, any taxes included in the original charge will be included in the refund.
3. Currency. Refunds will be processed in the currency of the original payment.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be notified to you via the app or by email before they take effect. Changes will not apply to subscription periods for which you have already paid. This Policy is governed by the laws of India.